Frequently Asked Questions

Got a burning question?

It'll most likely be answered below. If not, please get in touch with our office and we'll be happy to help.

Why has my premium increased?

There are many reasons why your premium may have increased — for example claims, a change of address, or a change of descriptions. If you have any questions, please contact our office.

Which insurance companies can you arrange insurance with?

As a Steadfast Broker, we deal with a large range of insurance companies throughout Australia. They are all accredited companies.

How long will it take to get a quote for my insurance?

Usually 24 hours if we have all the correct information. If not, we'll call you to gather what we need.

How do I cancel a policy?

Please contact our office and we'll take care of it for you.

How do I make a claim?

Please contact our office — we're open 9am–5pm Monday to Friday. If you need to claim outside these hours, please call the insurance company your policy is with.