Having a few details on hand helps us lodge your claim faster.
During business hours (9am–5pm, Mon–Fri), call our office and we'll get straight onto it:
(03) 9555 7155For after-hours emergencies, contact your insurer's 24-hour claims line (listed on your policy schedule), then let us know — we'll pick it up from there.
Prefer to talk it through first? Get in touch.
Pick the cover you're claiming on — a short form will appear.
Fill out the details below and our claims team will be in touch. Fields marked * are required.
Choose your claim type above and complete the short form, or call our office. We'll lodge the claim with your insurer and manage it from there.
Your policy number (if handy), the date and details of the incident, any photos or evidence, and a police or event number for theft or motor accidents. See the "What to have ready" list above.
It depends on the type of claim and the insurer involved. We follow up at every stage to keep things moving and keep you updated on progress.
It can, depending on the nature of the claim and your insurer. We'll talk you through the likely impact and your options before you proceed.
An excess is the amount you contribute towards a claim. The amount depends on your policy — we can confirm yours at any time.
Yes. For emergencies, contact your insurer's 24-hour claims line (listed on your policy schedule), then let us know and we'll pick it up from there.